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Forgot Password

This screen is used to change the password if the user has forgotten his password.

The user needs to enter his user id and answer any two of his challenge questions correctly to change his password.

In the login page a Forgot My Password link is present.

Click on the Forgot My Password link in the below page:

Forgot pwd link

The forgot password page asks the user to enter his user id:

forgot pwd user id page

This screen contains the following:

User ID

Enter your User ID in User ID field.

This is a mandatory field.

Submit This Form

Click the Ok button to proceed with the forgot password process.

The next page asks the user to answer any of the 2 challenge questions correctly:

forgot pwd chall qna page

This screen contains the following:

Challenge Question

This field shows the Challenge Question of the user logged in.

Challenge Answer

Enter the answer of challenge question.

This is a mandatory field.

Submit This Form

Click the Ok button to proceed with the process to change the password.

The next page asks the user to change his password:

forgot pwd chg pwd page

This screen contains the following:

New Password

This is a mandatory field.

Enter the password adhering to the password policy.

Confirm New Password

Re-enter the new password a second time in this field.

Submit This Form

Click the Submit button to change the password.

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